It works or we fix it free.™
We don’t make that promise lightly. We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order. Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come.
Before sending your Windproof Lighter; perhaps the following will help:
Product Care Videos
Warranty & Instructions
(select your language and product)
Check the Windproof Lighter instructions on routine maintenance (wick, flint, and lighter fluid.)
Use Genuine Zippo Fuel, Wicks, & Flints
REPAIR STEPS
1. Preparing To Ship:
- Click here to complete and print the repair form.
- Take out the insert (the inside lighting mechanism) from your Zippo lighter box.
- Allow the lighter fluid vapor to evaporate for 2 days.
- Replace inside unit in lighter case.
The lighter insert will not be installed automatically if the lighter insert is not sent with the lighter case. This information should be included on the repair form. A brand new inside unit will then be installed.
2. Packaging Your Zippo Windproof Lighter:
We cannot track or prevent damage to multiple items sent for repair.
- Your Zippo lighter and the completed repair form should be packed in a sturdy box.
3. Send It:
Send your package to the Zippo Repair Clinic with a tracking number and insurance.
Customers in the USA:
For Customers outside the USA:
You are important to us! This is why we have representatives in almost all countries. You should not send your windproof lighters to the U.S.A. Visit the Zippo website in your country or contact your local Zippo distributor. Need assistance? Use our International Distributor List.
Are you having questions? Questions? Click Here.
