Watching your mobile screen with those white or black vertical/horizontal lines is annoying, to say the least. They make the screen look tedious, with icons (apps) and keyboard just faintly visible. In short, it’s really hard to use a phone with these lines appearing on the screen. Typically, this issue is associated with the LCD, caused by a faulty hardware component in your device due to some accidental fall or water damage – and can only be sorted at a phone repair center. Sometimes, however, the problem could be caused by an app or software bug that affects key components such as the display assembly or motherboard. In that case, you might not need a repair service as there’re some troubleshooting ideas to tackle the situation at home.
We will be discussing promising solutions that you can try if the horizontal or vertical lines appear on your phone’s screen.
Take the Data Backup Beforehand
Before you head on to the fixes, let’s make your phone data safe. Sometimes, these lines are irreversible, and even the solutions you’re up to try may be followed by some sort of data loss. Therefore, the first thing you should do is take the back up of important files and apps in your device. Some popular ways for data back in Android devices are via
- USB Connection
- Google Account
- Bluetooth
- Wi-Fi
You can choose the option you’re most comfortable with. In case you’re not sure about the process, it’s better to take help from a professional repair center. For Infinix, Itel, and TECNO users, Carlcare Service- being their official service center for these brands- is a recommended place to go.
Now, the Solutions to Fix Horizontal or Vertical Lines on your Android device.
Restart your Phone
If the lines are appearing due to some minor glitch, a simple restart will fix it. A reboot menu will be displayed by pressing the volume button for a few seconds. Tap on the “Restart” option and let your phone complete the process itself.
Cycling the Battery
The second solution we would suggest you is, cycling your phone battery. If there’re white lines on the screen, this solution may prove effective. A battery cycle is when you charge a mobile to 100%, let it drain to 0% again. Many times the lines disappear once the battery is fully charged.
Use your Phone in Safe Mode
If the above methods don’t work, it’s time to try this masterstroke. You can confirm whether the lines are caused by a faulty app or program by using your phone in safe mode.
Here’s how to enter safe mode:
- Press and hold the Powerbutton, simply like you do when switching off the phone
- When the Power Off icon appears, Tap and hold it for a second or two.
- Click on ‘Reboot to Safe Mode’ when the option pops up. Click OK and let the device restart.
You should check if there are no lines! If the answer is yes, then it’s likely that a third-party application is responsible. Uninstall all downloaded apps until the problem is resolved. OR you should try the Solution:4
If the lines are still visible. Then the issue is most likely due to some hardware failure- and the best option for you is to take your device to a reliable repair center.
Factory Reset Your Phone
It won’t be aggregation if you call “Factory Reset” mother of all solutions. This fixes most issues that are caused by software or apps. The process actually brings your phone back to the factory setting by erasing all the apps and files you’ve downloaded post your phone purchase.
Most phones can perform a ‘Factory Reset” via the Settings app. Follow the below steps:
- Open Settings >> System >> Backup and Reset.
- Tap on Factory reset option
- Tap on Reset Device.
- Enter in your lock screen PIN and Hit Next.
- You’ll be asked to confirm that all data will be erased by tapping on Delete All or Erase Everything option.
Note: Remember, Factory Reset will delete all your mobile data, so don’t forget to take the backup before you try this process.
Get It Fixed at a Reliable Repair Center
If the horizontal or vertical lines still appear on your phone screen after trying all the above methods, you better take your device to a reliable mobile repair store near you. Most likely, it’s a faulty hardware component that needs to be repaired or replaced. This is why we recommend you only choose an authorized service centre. They will guarantee a quality repair at a reasonable rate. Besides, if any of the components have to be replaced, it will be genuine and as per your specific requirements.
If this issue arises in your Infinix, Itel, or TECNO phone, Carlcare Service is here to help you! Pay a visit to your nearby Carlcare center, and our highly skilled technicians will fix it to perfect- most probably the same day. We’ll also consider if your phone is under warranty, to ensure you get all the warranty privileges you’re entitled to. As the official service center part, we provide 100% original spare parts and various value-added services for the Infinix, Itel, and TECNO users. Now with Online Reservation service through Carlcare App, you don’t need to wait while your phone is repaired at our service centers.
