If your headset will not respond to button presses and is displaying a solid Red LED, please follow the below steps to reset your headset.
Part 1. Hard-Reset Your Headset(*2*)
To hard-reset your Stealth 600 Gen 2 Xbox headset, please do the following:
Hold down the Connect and Mode buttons for 20 seconds. These buttons are highlighted in this image.
This is a very slow press. Make sure you don’t release the buttons prematurely. It is better to hold the buttons down for too much than for too little. This will hard-reset the headset, which may clear up what you are experiencing.
**(*2*)If the LED remains red, please try this process again. The headset should power off after this “long press”, regardless of its current state.**(*2*)
After the headset powers off completely, press the headset’s Power button to power it back on as normal.
Part 2: Update The Headset’s Firmware(*2*)
Applying the firmware update will be necessary to prevent the headset from getting stuck in an unresponsive Red-LED state again.
To apply the firmware update: After the headset powers on, use the included USB cable to plug your headset into a free USB port on your computer, with the Turtle Beach Audio Hub(*2*) running. The Audio Hub will scan for firmware updates and prompt you to download them.
This issue will be prevented from repeating itself by installing the firmware update. For firmware update instructions, click here(*2*).
Part 3: Hard-Reset the Console, Then Pair The Headset To Your Xbox Console(*2*)
Once that firmware update has been performed, please perform a hard-reset of the console, as well.
1. Keep the Power button down on the console for several seconds until it shuts down completely. Do not quick-press this button, as that will only put the console into Sleep mode. This process will only work if the console is completely power-off.
2The console will need to power down completely. To turn the console back on, hold down the power button after it has shut off completely. You should see the Xbox logo display, and hear a sound effect.
3. If you power on the console and it does an “Instant Boot” into the Dashboard, the hard-reset process was not performed correctly. This process will need to be repeated, starting at Step 1.
4. Once you are sure that the console has been hard-reset properly, please verify that your headset is assigned to the correct profile when powered on.
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To re-pair the headset, please do the following:
- Power on both the headset and the console. The LEDs should be lit.
- Press the Enroll button on the Xbox console until it blinks rapidly. Press and hold the Connect button until the headset’s LED flashes rapidly.
- After a few seconds, both the headset’s and the console’s LEDs will become solid. This indicates that the headset has been paired.
FAQ:
Q: How do I check if my Turtle Beach headset works properly?
A: You can test your headset by plugging it into a different device, such as a phone or a laptop, and playing audio. If you hear sound from both sides, your headset is working fine. If not, you may have a faulty headset or cable.
Q: How do I update the firmware of my Turtle Beach headset?
A: You can update the firmware of your headset by connecting it to your computer via USB and using the Turtle Beach Audio Hub software. The software will automatically detect your headset and prompt you to install the latest firmware if available.
Q: How do I adjust my Turtle Beach headset’s volume and chat balance?
A: You can adjust your headset’s volume and chat balance by using the buttons or dials on the headset or the cable. The volume button or dial controls the overall sound level, while the chat balance button controls the balance between game audio and chat audio.
Q: How do I pair my Turtle Beach headset with my console or PC?
A: You can pair your headset with your console or PC by using the wireless transmitter that comes with your headset. Plug the transmitter into a USB port on your console or PC and turn on your headset. The transmitter and headset should sync automatically. If not, you may need to press a pairing button on the transmitter or the headset.
